IF YOU SMELL GAS CALL THE GAS EMERGENCY LINE FREE ON 0800 111 999
To ensure your home is safe and warm we need to service your gas fire and boiler every year. These checks only take around an hour but they could save you money and are essential to keeping you and your home safe.
It's a legal requirement for us to complete these checks which means if we're not able to carry out the servicing we will have to cap your gas supply for your safety.
After our engineers have completed the check you will receive a certificate called a Landlord’s Gas Safety Record which confirms the results of the check. We are also given a copy of this certificate and we store it as part of our property records.
You will get a first letter telling you that your service is due soon with a suggested appointment date which will be 7 days before the due date.
Once you receive your appointment date, please make a note of this date and make sure you are at home. If you've got an appointment that you can't make, please get in touch and we'll change it for a time that suits you better.
Please be aware though that we do need to complete all gas safety checks before the 12 month anniversary of the last check comes around.
If we cannot access your property to complete the safety check, then we will have to start legal action in order to get a Court Order to gain entry to your home, as failure to allow us to carry out this work is a breach of your tenancy agreement. This could have serious consequences for your tenancy, may incur legal fees and in some cases you could be at risk of losing your home.