In Case of Emergency

If you smell gas….

  • do not use matches, smoke or naked flame.
  • open the doors and windows to get rid of the gas
  • and if the source is an appliance turn it off!
  • if the leak cannot be stopped or you are uncertain whether there is still a leak phone the Gas Emergency Line on 0800 111 999.


Burst or leaking pipes….

  • turn the water off at the mains
  • if the electrics are affected turn off the supply in the mains unit
  • call our Customer Services on 01484 435715


If you have a power loss….

  • check the mains unit for any switches that might have tripped to the OFF setting and flick back to ON
  • if your neighbours are also affected by a loss of power, please contact your electricity supplier (check your energy bill for the telephone number) or call the Power Cut Line on 105